Capacity
Fast and Accurate Fulfillment Fueled by experience, powered by technology to scale your brand and grow your margins
Developed by: Capacity LLC
Support Email: info@capacityllc.com
About Capacity
Capacity LLC is a leading third-party logistics (3PL) provider offering comprehensive e-commerce and order fulfillment services. Established in 1999, Capacity LLC specializes in helping businesses manage their supply chain logistics efficiently. The company provides a range of solutions, including warehousing, order fulfillment, packaging, shipping, and transportation services, tailored to meet the diverse needs of e-commerce brands, retailers, and wholesalers.
With state-of-the-art technology and strategically located fulfillment centers, Capacity LLC enables clients to streamline their operations, scale their businesses, and deliver exceptional customer experiences. Their expertise spans various industries, encompassing consumer goods, health and beauty, electronics, apparel, and more.
Capacity LLC's focus on innovation, coupled with a commitment to reliability and customer satisfaction, has positioned them as a trusted partner for businesses seeking seamless and optimized logistics solutions in the dynamic world of e-commerce.
What brought us to capacity? It was their reputation, references, their investment in technology and growth and a focus on continuous improvement.
Capacity and Happy Returns
- Return Process Integration: Happy Returns platform is fully integrated with Capacity's WMS for a seemless transfer of return data including return information, return authorization, shipping lables and return reasons.
- Return Handling: When a customer initiates a return through Happy Returns, the system works in tandem with Capacity's logistics infrastructure. This partnerships involves the routing of returned items to Capacity's facilities for processing and inspection.
- Inspection and Processing: Capacity inspects and process the returned items received from Happy Returns and assesses the condition of returned products, categorizes them for restocking, refurbishment, recycling, or disposal based on the retailer's preferences.
- Restocking or Disposition: Items deemed suitable for restocking will be reintegrated into the retailer's inventory by Capacity after necessary quality checks. Other items might undergo further processing as required.
- Data and Reporting: Throughout this process, both Happy Returns and Capacity provide data and reporting to the retailer regarding return trends, item conditions, and other relevant analytics.
Use cases
- Meticulous Onboarding
This is the foundation of our partnership with our clients. We take the time to learn your brand’s story and vision, and how we can best help communicate it. For our part, it’s a team effort; an onboarding party, if you will, but all business. Your onboarding team consists of Sales, Relationship Management, Finance, Client Account Management, IT, and Engineering. We then delve deep into your needs to find the best solutions for your eCommerce or retail fulfillment goals.
- We’re proud engineering and IT experts
We don’t outsource our brain power. Our designs and technologies are created and implemented in-house by our team of engineers and programmers. Systems and fulfillment solutions are developed internally, which lends itself to a more intimate and effective mastery of these systems. It’s this level of control over our processes that makes it possible for us to do what we do best.
- Client Case Management
We believe that the core of a good partnership is communication. And, in keeping with the rest of our people + technology philosophy, we utilize a great customer service team, as well as Salesforce, to make sure that your concerns are handled with empathy and efficiency. Reviews of the data help us pinpoint and fix any errors. And regular reviews with our clients keep us all in sync.
- Sustainable Responsibility
We have an ongoing dialogue about sustainability, to help us better meet our clients’ objectives and harmonize our efforts and presentation with their brand. Humanrace, the new beauty brand by Pharrel Williams, is fully committed to a distribution and fulfillment model that adheres to strict sustainability guidelines, and we’re thrilled to collaborate with them and the increasing number of brands for whom this is business critical.